Email-confirmed accounts
Confirm your email to activate your free account automatically. You can publish 3 inquiries and proceed directly to membership payment without admin approval or SMS verification.
Available on WSM WORLD SUPPLY MARKETS · TRUST & SAFETYReport a concern
Back to marketplace
TRUST IS BUILT ON EVIDENCEClearer checks.
Clearer checks.
Better informed trade.
Get help with your account, understand membership access and raise concerns about a trade or member.
THE THREE PARTS OF TRUST
Who is joining?
Email confirmation & business profiles
What was checked?
Independent trading evidence
What needs attention?
A completed check supports a decision. Its scope, date, sources and limitations matter.Concerns, reports & review history
HOW ACCESS IS PROTECTEDPractical safeguards.
Practical safeguards.
Visible boundaries.
Your account, contact visibility and private conversations use the safeguards below.
Controlled enquiry access
Registered members can read inquiries and product photos. Both members need active paid memberships to view contact details and reply through the member inbox.
Available on WSMPrivate member conversations
Conversation access is restricted to its participants. Members can block unwanted conversations from the inbox.
Available on WSMA report and review trail
Signed-in users can submit a safety concern, keep its reference and see review updates. Owner review actions are recorded.
Available on WSMUNDERSTAND WHAT A STATUS MEANSMembership and evidence.
Membership and evidence.
Each has its own purpose.
Understand what account and membership status tells you before starting a conversation.
Free account active
The account holder has confirmed their email. A free account can publish 3 inquiries in total. Account activation does not certify the business or its trading claims.
My accountPlatform access active
A confirmed membership term provides the agreed platform features. Subscription payment describes access to the service.
Membership optionsCheck the specific transaction
Assess company information, goods, contracts and payment instructions using independent sources appropriate to your trade.
Document, site & product checksMembership provides platform access. Check your counterparty, product and payment arrangements before committing to a transaction.
BEFORE YOU COMMITA checklist for
A checklist for
every trading relationship.
Use these steps alongside professional advice and checks appropriate to your product, location and transaction.
Know the legal counterparty
Match the company name, registration details and representative’s authority with independent sources. Check the actual company you will contract with.
Check the specific goods
Agree the grade, quantity, location, inspection scope and evidence of title or supply authority. Request appropriate samples, inspections or testing for the trade.
Confirm payment instructions independently
Confirm a new or changed bank account or wallet through a previously established contact channel. Check the beneficiary, network and invoice details before sending funds.
Keep a clear transaction record
Keep specifications, quotations and discussions together. Use the enquiry reference in your member conversation and retain agreed terms and dated reports.
Pause if something changes
Treat unexpected urgency, changed beneficiaries, inconsistent documents or requests for login codes as reasons to pause and investigate.
Report the concern
Use the safety report below and block unwanted messages from the member inbox. If funds were sent to a suspected fraudster, contact your bank or payment provider promptly and report to the relevant authorities.
Payment impersonation guidance: FBI Internet Crime Complaint Center
ACCOUNT SUPPORT & SAFETY REPORTSAsk for help.
Ask for help.
Track the response.
Use this form for account help, membership and payment questions, or safety concerns. Requests are private to your account and the authorised owner team. A paid membership is not required.
Loading your requests…
KNOW WHERE TO ASKHelp for buyers.
Help for buyers.
Help for sellers.
Submit a request through your account and keep the conversation and review updates in one place.
Account & payment support
Choose Account support, Membership question or Payment concern in the form above. Include your inquiry or invoice reference when relevant.
Open a support requestQuick answers
Find help with registration, membership, inquiries, payment status and email preferences.
Visit the help centre