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Frequently asked questions

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How many products can sellers publish?

Standard Six Months is US$99 and includes up to 500 published seller products at one time. Standard Annual is US$190 and includes up to 1,000. Premium Annual is US$590 and includes unlimited published seller products. Product photos are part of each listing, not extra products. Unpublish a product to free a slot. Buyer requests and buyer enquiries do not use seller product slots. Email-confirmed free members can publish up to 3 buying and selling inquiries combined per account, including optional product photos. Unpublishing an inquiry does not reset this free allowance. Paid publishing allowances require email confirmation and active membership.

Which details do I need to register?

Choose Company or Individual and Buyer / importer, Seller / exporter, Both, Mandate or Introducer. Individuals provide their full legal name and location. Companies provide their legal company name, location, registration number, full address, establishment year, contact person, designation and contact email. Choose your industry sectors, list products bought and/or sold, and accept the membership terms. Verify your email with a six-digit passcode first. Then choose your account type, complete your details and set a password. Your free account activates after you accept the terms and submit. A welcome email links to your portal. Email-confirmed free members can read inquiries and post up to 3 buying and selling inquiries combined per account. Both members need active paid memberships to view each other’s contact details.

What are Standard Membership and Premium Membership?

Standard is US$99 for six calendar months or US$190 for a prepaid 365-day annual term. Premium is US$590 for a prepaid 365-day annual term. There is no automatic renewal. Standard Six Months includes up to 500 published seller products with standard member-search placement. Standard Annual includes up to 1,000 products, enhanced member-search placement and a Standard Annual badge. Premium Annual includes unlimited products, the highest plan priority in member searches and a Premium badge. Exact company and username matches appear first; among other matching member profiles, Premium precedes Standard Annual, then Standard Six Months. All plans include company profiles, product photos, unlimited buying requests during the active term, the paid-member inbox and optional inquiry alerts. Buyer requests do not use seller product slots. Email-confirmed free members can read inquiries and publish 3 inquiries in total. Both members need active paid memberships to view each other’s contacts and use the member inbox. Available payment methods appear at checkout.

Can I add product photos to a buying request or seller offer?

Yes. Email-confirmed free members can post up to 3 buying and selling inquiries combined, with optional product photos. Paid members can post within their membership allowance. Add up to three JPEG, PNG or WebP images of up to 5 MB each. Preview or remove selected images before posting, or publish without a photo. Registered members can see inquiries and product photos. Keep contact details out of photos; viewing contact fields requires active paid memberships for both members. Product photos do not prove stock, ownership or verification, and must not contain identity documents or private payment details.

How do I find or describe a product?

Open the searchable Product Directory to browse industry sectors and example products, then choose buyer requests or supplier offers. When a product needs a different name, grade or specification, enter its exact details in your enquiry; Other products is available for a category that is not yet listed. Each registration also records the member’s industries and separate products bought or sold.

What is World Supply Markets?

World Supply Markets is a global B2B marketplace for importers, exporters, wholesalers, distributors and manufacturers. Explore company profiles and product categories, publish buying requirements or supplier offers, and connect through the member inbox.

Who can join as a buyer or seller?

Register as a company or individual and choose buyer, seller, both, mandate or introducer. Companies provide their legal business name and registration number. Company certificates are optional for registration and payment. Individuals do not need company registration details. Mandates name their represented party; an authority letter is optional. Provide your contact and trading details, confirm your email and proceed directly to subscription payment without admin approval. Full member access follows confirmed subscription payment.

Can individuals, mandates and introducers join?

Yes. Choose Company or Individual, then Buyer, Seller, Both, Mandate or Introducer. Individuals can join without a company certificate and confirm their contact email to activate their free account automatically. Company registration certificates are optional for account activation and subscription payment. Mandates also name the represented party. Authority letters are optional. Introducers disclose their role and cannot claim mandate authority without evidence. After email confirmation, all account types can proceed directly to subscription payment without admin approval.

How do account activation and membership badges work?

Register your contact and trading details, confirm your email address to activate your free account automatically. Account active confirms email verification and account activation. Paid member indicates an active paid term. The badges do not guarantee a company, product or trade. Government ID is not required for registration under the current onboarding policy.

How does email verification work?

Enter your email on the registration page, then enter the six-digit passcode from your email. After verification, complete your member details and accept the terms. Your free account activates when you submit, and we send a welcome email. Company verification and paid membership remain separate. Enter your mobile number in registration as contact information only; no SMS verification is required.

Which countries, territories and products are supported?

The catalogue is designed for businesses worldwide and supports an expandable range of energy, agriculture, metals, minerals, food, chemicals, consumer goods, machinery and other products. Use the worldwide country and territory selectors in the marketplace, enquiry directory and registration form. A country remains selectable even when no matching enquiries are available.

Where can I post a buying requirement?

Open Trade leads and choose Post a trade enquiry. An email-confirmed free member can publish up to 3 buying and selling inquiries combined per account. Add the product, specification, quantity, frequency and delivery terms. Registered members can read your inquiry and product photos. Both members need active paid memberships to view contact details. Member inbox replies require active memberships for both members. Paid members can publish more within their membership allowance.

Who can read and respond to an enquiry?

Registered members can read inquiries and product photos, including posts from free accounts. Both the viewing member and the inquiry author need active paid memberships before contacts are shown or a member inbox conversation can begin. You can always view your own contact details.

Can buyers and sellers message one another?

Yes. Both members need active accounts and memberships to exchange private text messages through the member inbox. A reply from an enquiry keeps that enquiry reference with the conversation. The inbox includes read indicators and a block control. File uploads, voice calls and video calls are not included.

Are the example enquiries real business opportunities?

Member inquiries are posts submitted by registered WSM accounts. The buyer and supplier directories contain company profiles based on official sources. Directory profiles are counted separately and are not current member buying requests or supplier offers.

Does membership include verification services?

Membership pays for the platform access and publishing allowance shown for your plan. Optional verification services are purchased separately: Transaction verification / Document verification is USD 150.00; Product inspection / On-site location check is USD 2,500.00. Open Verification to define the check and submit a request using your free, email-confirmed account.

How do I get an invoice before paying?

In the payment desk, choose an available approved membership fee or a service quotation issued to your account, then select Generate invoice. The invoice copies the approved price, currency and scope and your customer details. It has a unique reference and can be printed or saved as a PDF through your browser. Opening the same unpaid purchase reuses its invoice. Private service quotations are for one scoped purchase. Fees must be configured by the team before they appear.

How long is an invoice valid?

Invoices are valid for five business days from issue, counting Monday through Friday in Moscow time and excluding weekends. A public-holiday calendar is not configured. The exact due date and time appear on the invoice. Expired invoices cannot start a new payment; contact the team for an updated quotation or to reconcile a payment already sent. The separate crypto request has up to 20 minutes and cannot extend past the invoice deadline. A transfer sent in time can finish confirming later.

How are membership and verification fees paid?

Choose a membership or submit a verification request, review its invoice and use an enabled payment method at checkout. Verification has a separate one-time service fee linked to your request. Crypto instructions specify the exact token, network, amount and payment window. Membership activates after verified settlement. Paying for a verification service does not activate membership or certify a company or transaction. A submitted transaction reference alone does not confirm payment.

Will a membership renew automatically?

No. Standard offers a prepaid six-calendar-month term and a prepaid annual term lasting 365 days. Premium offers a prepaid annual term lasting 365 days. The checkout shows the amount and term before payment. Read the membership terms for cancellation and refund requests.

How does the 20-minute crypto payment window work?

Choose Crypto on an accepted invoice with an agreed asset, network and exact amount, then open its receiving instructions. The server records a 20-minute deadline; refreshing does not reset it. Transfer detection and network confirmation are separate. An eligible transfer detected during the window can finish confirming afterwards. Late, ambiguous or mismatched transfers need review. The wallet address itself does not expire.

Will a crypto payment be confirmed automatically?

The payment provider sends signed status notifications to WSM, and the checkout checks status while open. WSM validates the payment against the saved invoice before crediting membership. Duplicate notifications cannot credit the same payment twice. Transfers with a mismatched amount, token, network, address or unresolved timing are held for review. Use Check payment status or open a support request if confirmation needs attention.

What can you verify for a specific trade?

Open Verification to request Transaction verification / Document verification for USD 150.00, or Product inspection / On-site location check for USD 2,500.00. Identify the buyer, seller or transaction, describe what should be checked and attach relevant documents. Confirm the written scope, verifier, access arrangements and timing with WSM before work starts. Track the request and review updates in your account.

What does a verification report confirm?

The report records the particular facts examined, sources, methods, date, findings and limitations. It may identify confirmed facts, missing evidence, inconclusive findings or concerns. It does not guarantee ownership, product quality beyond the inspected scope, delivery, financial standing or future transaction performance.

How do I report suspicious activity or get help?

Open Support & safety and sign in to submit a support request or safety report. Include your member, inquiry, message or invoice reference and relevant facts. You receive a case reference and can read owner review updates in the same centre. Paid membership is not required.

What happens after a safety report is submitted?

The report is recorded as Received and awaits manual owner review. The owner can mark it Under review, request more information or close it with a note visible to the reporter. Updates are recorded. A report does not automatically suspend an account, reverse a payment or guarantee a particular response time or outcome.

Are the news headlines really from today?

The Global News centre and homepage briefing show only articles published on the current calendar day in the selected timezone, defaulting to Moscow. Topics include crude oil, refined fuels, energy, metals, minerals, agriculture, food, chemicals, fertilisers and shipping. Each headline links to its publisher and shows its publication time. The page checks feeds every five minutes, clears the previous day at midnight and identifies unavailable sources. It never fills a quiet category with yesterday’s news. Coverage comes from the connected publishers and depends on their publication schedules.

Are market prices the price of my physical shipment?

Market widgets display the identified reference instruments, units and provider timing. Physical Jet A-1, EN590, sunflower products, sulphur and other commodities require a dated quotation or an appropriate regional assessment for the actual grade, location and delivery basis. Physical price feeds for those products are not connected.

Will enquiries and newsletters arrive by email?

You control optional email in Newsletter preferences. Choose your topics and New inquiry alerts to receive an automatic email when a matching new inquiry is published. Daily and weekly briefings are prepared and sent from the owner newsletter desk. Confirm your email and save your consent before subscribing. Emails link back to WSM; inquiry details and private contacts stay on the site. You can unsubscribe at any time.

What do the market charts show?

The charts are drawn within World Supply Markets. Energy series use daily EIA spot observations, with separate markets and units for Brent, WTI, Los Angeles RBOB gasoline and New York Harbor ULSD. These are spot references, not exchange futures. Metals and agriculture use dated monthly World Bank Pink Sheet reference data. Source publication can lag the current date; saved data is labelled and never shown as a live quote. Chart links open within the same tab.

Who receives a buyer enquiry alert?

A published buyer inquiry creates an alert for sellers; a supplier offer creates an alert for buyers. Automatic alerts go only to subscribers who selected New inquiry alerts and the matching topic, with a verified email and recorded consent. Authors do not receive their own alerts. Unsubscribed and suppressed addresses are excluded.

Can the platform write newsletters automatically?

New inquiries automatically prepare and send notices to eligible subscribers who chose New inquiry alerts. The owner newsletter desk can also prepare daily or weekly briefings from platform posts or write a company update, preview the audience and send it. Scheduled digest sending is not enabled. Sending results and any delivery issues are visible in the owner desk.

Need to raise a specific concern?

Submit and track a report in the Trust & Safety Centre.

Open Trust Centre
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